We strongly suggest all Nissan vehicles are serviced by an authorised Nissan dealership to ensure:
- Full accountability in the event of a problem arising
- Any information in addition to servicing requirements that NNZ makes known to Nissan dealers will not be made known to other workshops
- Smooth handling of any warranty claim items without need for investigation into what was done during servicing (genuine parts, lubricants etc.)
If you elect to have your Nissan vehicle serviced outside the franchise during the warranty period, the manufacturer’s 3 year / 100,000 km warranty coverage becomes “conditional”. What this means is: If a problem arises during the warranty period, Nissan New Zealand reserves the right to inspect the vehicle.
If we determine the problem is the result of, or contributed to, by servicing (or lack thereof) we will not cover that particular problem.
All other aspects of the manufacturer’s warranty remain intact.
Regardless of who services the vehicle, if a warranty problem arises, an authorised Nissan dealer must carry out the warranty work.
All Nissan dealers are required to perform warranty work; however, it is not mandatory they supply extras such as loan cars etc.
Most dealers are inclined to provide that level of support to their active service customers, however some elect not to provide this support to Nissan drivers whose only visits to their dealerships are to carry out warranty work, while having their vehicles serviced by other garages.
If you decide to have your Nissan vehicle serviced outside the Nissan franchise, we very strongly suggest you instruct them to carry out all servicing items as indicated in the vehicle warranty and owner identification manual AND most importantly, they use Nissan genuine parts, fluids and lubricants during all services. Examples of problems arising are when non-genuine coolant is used in a Nissan vehicle and corrosion occurs. It is also known that if any transmission fluid other than the recommended specific Nissan fluid is used in a Nissan transmission there will definitely be problems.
In both these instances, the manufacturer’s warranty would not cover repairs required due to failure to use the correct fluids.
Problems arising due to non-genuine filters also would not be covered.
Should you chose to have your vehicle serviced by a workshop other than a Nissan dealer please retain all documents and service invoices as these documents may be requested should a problem occur during the warranty period.